Last Updated: 24.04.2026
1. Data Controller
DESK Support Ticket Sistemi (https://desk.hku.edu.tr) Information Technology Department is operated by.
Data Controller: Hasan Kalyoncu University
Contact: Havaalanı Yolu Üzeri 8. Km, 27010 Şahinbey / Gaziantep | 0(342) 211 8002 | destek@hku.edu.tr
2. Your Personal Data Processed
When you open a request via DESK:
- Kimlik: Name, surname, HKU staff/student number
- Contact: HKU email, internal phone number
- Talep: Request title, description, attachments (files, screenshots)
- Contact Geçmişi: Correspondence on the request
- İşlem Logları: IP, login-logout records
3. İşleme Purposeları
- Receiving and resolving your support request
- Improving IT Department service quality
- Service statistics and satisfaction analysis
- Information security processes (request history audit)
- Fulfillment of legal obligations
4. Legal Basis
- m.5/2-c: Performance of contract (service provision)
- m.5/2-ç: Legal obligation
- m.5/2-f: Legitimate interest (information security)
5. Transfer
Your request may be shared with the relevant department (e.g., Student Affairs for OBS issues). Sharing with authorized institutions may occur if legally required.
6. Saklama Durationsi
- Resolved requests: 1 yıl
- System access logs: 2 yıl (Law No. 5651)
7. Your Rights (KVKK m.11)
Your Rightsı kullanmak için: hku.edu.tr/kvkk/basvuru
8. Contact
Questions regarding DESK: destek@hku.edu.tr
General KVKK inquiries: kvkk@hku.edu.tr