Overview
Hasan Kalyoncu University provides SSO access via a single institutional account (@hku.edu.tr) through portal.hku.edu.tr to OBS, EBYS, OYS, institutional e-mail, VPN, library databases, DESK support, and BAP tool panels. The account lifecycle (creation, suspension, closure) is integrated with Human Resources and Student Affairs systems; departure or graduation triggers automatic processing.
- Single SSOAccess all systems with one account
- Self-service passwordInstant reset with SMS verification
- 2FA protectedMulti-factor authentication (BIM.TL.03)
- Automated lifecycleIntegrated with HR / Student Affairs
Our Services
Account Activation
Automatic account creation within 1 business day after HR / Student Affairs registration (BIM.PR.16).
Self-Service Password Reset
Instant reset via SMS verification at portal.hku.edu.tr (BIM.PR.12).
2FA / MFA
Multi-factor authentication via Authenticator app or SMS (BIM.PR.13).
SSO Portal Access
Single sign-on for OBS, EBYS, OYS, Mail, VPN, Library, DESK, and BAP.
Mobile Access
Institutional account on iOS/Android devices; secure login with device registration (BIM.PR.26).
Visiting Academic Account
Sponsor-approved guest account for up to 12 months (BIM.PR.16).
Account Suspension / Deletion
Suspension/cancellation within 4 hours upon departure, graduation, or security incident (BIM.PR.15).
Account Renewal / Permission Change
Role and permission update upon department/position change; 2 business days (BIM.PR.14).
Service Level
| Scope | Target |
|---|---|
| Account activation (after HR / Student Affairs registration) | 1 business day |
| Password reset (self-service) | Instant |
| Password reset (manual / DESK) | 2 hours |
| Account suspension (security / departure) | 4 hours |
| 2FA device reset | 1 business day |
| Visiting academic account | 2 business days |
Who Can Access
- Academic staff (
firstname.lastname@hku.edu.tr) - Administrative staff (
firstname.lastname@hku.edu.tr) - Undergraduate / graduate students (
studentno@std.hku.edu.tr) - Contracted / vendor staff (BIM approval required)
- Visiting academic (up to 12 months)
- Event participant (restricted, time-limited access)
How to Apply
Account Activation
After being registered by HR or Student Affairs, complete your first login at portal.hku.edu.tr. Further information: BIM.TL.02 — Account Activation Instruction.
2FA Setup
Once your account is activated, enable 2FA using Google Authenticator or Microsoft Authenticator. Details: BIM.TL.03 — Multi-Factor Authentication Setup Instruction.
First Login and Password
On your first login, change the temporary password and set a strong password (minimum 12 characters, letters + digits + special characters). Details: BIM.PR.12 — Password Management Procedure.
Frequently Asked Questions
Use the Forgot Password link at portal.hku.edu.tr. A verification code is sent via SMS to your registered mobile number, and you can set a new password instantly. Details: BIM.PR.12.
After HR or Student Affairs records your departure, your account is suspended within 4 hours; data is archived after a 30-day waiting period and the account is deleted (BIM.PR.15). For mail content, first take your own backup via Google Takeout.
After the trigger from HR / Student Affairs, your account is created automatically within 1 business day. Account credentials are sent to your registered personal e-mail or mobile number. In case of delay, open a ticket at desk.hku.edu.tr.
Immediately open a 2FA Reset request at desk.hku.edu.tr. After identity verification, the BIM team will reset the device and send you a one-time link to set up a new Authenticator. Processing time: 1 business day.
The sponsoring academic department head opens a Visiting Academic Account request at desk.hku.edu.tr. A copy of the passport / ID and the period of assignment (up to 12 months) must be submitted with the form. The account is activated within 2 business days (BIM.PR.16).
Related Procedures and Instructions
- BIM.PR.12 — Password Management and Reset
- BIM.PR.13 — Multi-Factor Authentication
- BIM.PR.14 — Authorization and Access Control
- BIM.PR.15 — Account Suspension and Deletion Procedure
- BIM.PR.16 — Guest / Contracted Account Management
- BIM.TL.02 — Account Activation Instruction
- BIM.TL.03 — 2FA Setup Instruction
- KYS.POL.01 — Information Security Policy (Articles P06, P18)
All QMS documents are published at kalite.hku.edu.tr.