Overview
Hasan Kalyoncu University’s communications infrastructure provides an integrated suite of services: corporate PBX (444 6 458), VoIP internal lines, extension number distribution, softphone clients for mobile and desktop devices, campus-wide announcements, automatic call routing, and SMS bulk sending for administrative and academic units.
- 4-digit extensionsAll internal campus lines
- VoIP soft clientMobile + desktop softphone
- SMS notificationUnit-approved bulk sending
- Conference callMulti-party, recording optional
Our Services
Extension Number Allocation
Provisioning, transfer, and modification of 4-digit extension numbers for new staff or units.
VoIP Soft Phone
Softphone client for mobile and desktop (Android, iOS, Windows, macOS).
SMS Bulk Sending
Unit-approved bulk SMS — announcements, reminders, and crisis communications (BIM.PR.17 parallel workflow).
Conference Call
Multi-party conferencing with dial-in PIN and optional call recording.
Call Routing / Recording
After-hours routing, IVR menu, and legally compliant call recording.
Corporate Mobile Line
Corporate mobile line and device allocation with unit supervisor approval.
Conference System (Rooms)
Fixed conference hardware and dial-in infrastructure for meeting rooms.
Voicemail
Personal voicemail inbox for missed calls with email notification.
Service Level
| Scope | Target |
|---|---|
| Extension number allocation | 1 business day |
| VoIP soft phone configuration | 2 business days |
| SMS bulk send approval | 4 hours (business hours) |
| Conference call setup | 1 business day |
| Corporate mobile line request (incl. device) | 5 business days |
| PBX uptime | 99.9% |
| Maintenance window | 1st Sunday of each month, 02:00–06:00 |
Who Can Access
- All academic and administrative staff (internal lines)
- Administrative units (SMS bulk sending — unit supervisor approval required)
- Academic units (student notifications — faculty/school approval required)
- Unit supervisors (corporate mobile lines)
- Visiting academics (limited VoIP soft client access)
How to Apply
Unit Supervisor Request
Requests for extensions, VoIP, SMS, or mobile lines are submitted by the unit supervisor via destek.hku.edu.tr under the Communication category.
BIM Network / Telephone Team Evaluation
The request is assessed for PBX capacity, licence availability, and regulatory compliance (KYS.POL.03 KVKK, KYS.POL.04 access policy).
Device / Software Installation
Upon approval, the dial plan is configured, the softphone is installed, the SMS template is approved, or the mobile line is delivered with a signed delivery receipt.
Frequently Asked Questions
From on campus, dial the 4-digit extension directly. From off campus, call 444 6 458 and enter the extension via the IVR menu. The same dial plan applies from any device with the VoIP soft phone installed.
The mobile line and device are allocated within the unit’s budget; personal use is prohibited. BIM monitors monthly invoices and reports any overages to the unit supervisor.
A monthly credit allowance is defined per unit. If the standard credit is exceeded, an additional request may be opened with unit supervisor approval. Message content must comply with KVKK, and the recipient list must be selected on the basis of explicit consent or legitimate interest (KYS.POL.03).
Call recording is performed only on the grounds of explicit consent or legal obligation (e.g., call centres, security). A verbal notification is given before recording begins; retention periods are defined under KYS.POL.03 (KVKK) and recordings are deleted automatically upon expiry.
Yes. Submit a conference call request through your unit; a dedicated dial-in PIN and join link will be generated for the guest. Recording is optional and participants must be notified in advance.
Related Procedures and Instructions
- BIM.PR.17 — Bulk Email / SMS Sending Workflow
- KYS.POL.03 — Protection of Personal Data (KVKK)
- KYS.POL.04 — Internet Access and Usage Policy
- BIM.PR.05 — Authorization and Access Management
- BIM.TL.* — Soft Phone Installation Instructions
All QMS documents are published at kalite.hku.edu.tr.