Procedures and Guides
Information Technology Department hizmetlerinden yararlanmak, hesap ve yazılım işlemlerini gerçekleştirmek için hazırlanmış step-by-step guides.
Email Hesabı ProsedürüProcedure for creating an email account, naming conventions and first login for HKU students and staff.
Password Policy and ResetPassword complexity rules, validity period and reset methods for HKU corporate accounts.
Off-Campus Access – VPNInstallation guide for secure access to corporate resources from off-campus using the HKU VPN service.
SPSS Installation GuideInstallation of IBM SPSS Statistics software on Windows and Mac devices using the HKU license.
Campus Wi-Fi ConnectionConnection guide for HKU campus wireless networks HKU-WIFI and Guest network.
DESK Support Ticket ProsedürüOpening, tracking and priority levels of HKU Information Technology support requests via desk.hku.edu.tr.
Software License RequestLicense request process for HKU corporate software (Microsoft 365, AutoCAD, Adobe CC, MATLAB, Turnitin, etc.).
Ortak (Grup) Email PolitikasıPolicy for defining and managing shared email accounts for HKU departments, units, committees and project groups.
Account Closure and Data ProtectionProcess for closing HKU corporate accounts upon graduation or departure, data retention and export rights.
ID Card and Physical SecurityHKU campus ID card provision, renewal, loss procedures and physical access areas.
File Sharing and StorageFile sharing with HKU Google Drive, quota limits, KVKK-compliant storage rules and alternative cloud services.
Cybersecurity – Phishing and Social EngineeringRecognizing phishing attacks, measures to be taken by HKU users and suspicious email reporting procedure.
Password Policy and ResetPassword complexity rules, validity period and reset methods for HKU corporate accounts.
Off-Campus Access – VPNInstallation guide for secure access to corporate resources from off-campus using the HKU VPN service.
SPSS Installation GuideInstallation of IBM SPSS Statistics software on Windows and Mac devices using the HKU license.
Campus Wi-Fi ConnectionConnection guide for HKU campus wireless networks HKU-WIFI and Guest network.
DESK Support Ticket ProsedürüOpening, tracking and priority levels of HKU Information Technology support requests via desk.hku.edu.tr.
Software License RequestLicense request process for HKU corporate software (Microsoft 365, AutoCAD, Adobe CC, MATLAB, Turnitin, etc.).
Ortak (Grup) Email PolitikasıPolicy for defining and managing shared email accounts for HKU departments, units, committees and project groups.
Account Closure and Data ProtectionProcess for closing HKU corporate accounts upon graduation or departure, data retention and export rights.
ID Card and Physical SecurityHKU campus ID card provision, renewal, loss procedures and physical access areas.
File Sharing and StorageFile sharing with HKU Google Drive, quota limits, KVKK-compliant storage rules and alternative cloud services.
Cybersecurity – Phishing and Social EngineeringRecognizing phishing attacks, measures to be taken by HKU users and suspicious email reporting procedure.